12-month limited warranty

If the device stops working the way it should because of a hardware fault that was not caused by you, we will repair it, replace it with an equivalent device, or refund you. Which of the three is our choice, and we will always tell you which one we are doing and why.

• Battery, charging port, and power problems that are not physical damage
• Screen, camera, speaker, microphone, and button failures
• Wi-Fi, cellular, and Bluetooth hardware failures
• Face ID, Touch ID, and other biometric hardware failures

The warranty covers the device as we sold it. It does not cover damage that happens after it reaches you, or problems that are not the hardware's fault.

• Accidental damage: drops, cracked screens or glass, bends, and crushing
• Liquid or moisture damage of any kind
• Damage from repairs or part swaps done by anyone other than us
• Normal cosmetic wear, which is expected and described by the condition you bought
• Software problems, forgotten passcodes, and account lockouts such as iCloud or Google activation locks
• Lost, stolen, or blacklisted devices, and devices reported after they leave our hands
• Accessories and anything not part of the device itself

This warranty covers the original purchaser only. It does not transfer if you sell or give the device to someone else, and it ends if the device is resold.

Start by contacting us with your order number and a description of the problem. We may ask for photos or a short video first, because a lot of issues turn out to be fixable in a couple of minutes without shipping anything.

• Email dakota.b@ezcell.io or call 419-230-1417
• Or bring it to us at 712 N Eastown Rd STE 2, Lima, OH, Monday to Friday, 9am to 4pm
• Back up your device before sending it in. We are not responsible for data left on a device.

If your device arrives damaged, tell us within 48 hours of delivery and keep the packaging. We need that window to file a claim with the carrier, and photos of the box and the device help a lot.

The warranty is for things that go wrong. If the device is fine and you simply want to send it back, that is the 30-day return guarantee instead.