Questions, answered

The things people actually ask us before they buy.

What does "Unlocked" mean, and will it work on my carrier?

Unlocked means the device is not tied to one carrier, so it works on any US network that supports it. If a listing names a carrier instead, like AT&T or T-Mobile, that device only works on that network until it is unlocked by them. If you are unsure which you need, call us and tell us who your service is with.

Is the device ready to activate?

Yes. Every device we sell has a clean IMEI, is not blacklisted, and is fully signed out of any previous owner's account. You put your SIM or eSIM in and set it up like any other phone. We never sell a device with an activation lock on it.

What comes in the box?

Unless the listing says otherwise, used devices ship as the device itself with a charging cable. Sealed and open-box items include whatever the manufacturer originally packed. We would rather set that expectation clearly than have you open a box looking for something that was never in it.

Do I get a charger or wall plug?

You get a cable. Most manufacturers stopped including wall plugs years ago, so we do not promise one with used devices. If you need a plug, ask us when you order and we will sort you out.

How is the battery?

We test battery health on every device before listing it. If a battery is weak enough to affect daily use, the device either gets a new battery in our shop or does not go on the site. Ask us about a specific unit and we will tell you its actual number.

Can I pick it up instead of paying for shipping?

Yes, and it is free. Choose pickup at checkout and collect it at 712 N Eastown Rd STE 2 in Lima, Monday to Friday, 9am to 4pm. Bring your ID and your order number.

Can I pay over time?

Yes. Klarna, Affirm, and Cash App Pay are all available at checkout alongside cards, Apple Pay, and Google Pay. You pick the plan with them, and it does not change the price you pay us.

What if something is wrong with it?

Every device includes a free 12-month limited warranty for hardware faults, plus a 30-day return guarantee if you simply change your mind.

Do you buy devices too?

That is the other half of what we do. Get an instant quote at eztosellmyphone.com, or bring it into the shop and we will look at it while you wait.

Are you a real store?

Yes. We are at 712 N Eastown Rd STE 2, Lima, OH 45807, and you can call us at 419-230-1417. Every device is tested by us, here, before it is listed.